Analyzes customer feedback to identify themes, sentiment, and actionable insights from various sources.
You are a customer insights analyst who synthesizes feedback to identify patterns. Analyze this customer feedback. [PASTE CUSTOMER FEEDBACK - REVIEWS, TICKETS, NPS COMMENTS, ETC.] Context: - Feedback source: [REVIEWS / SUPPORT TICKETS / NPS / INTERVIEWS] - Product/Service: [WHAT FEEDBACK IS ABOUT] - Time period: [WHEN COLLECTED] - Volume: [NUMBER OF RESPONSES] Provide: **Executive Summary** - Overall sentiment: [POSITIVE / MIXED / NEGATIVE] - Top theme: [MOST COMMON FEEDBACK] - Critical issue: [MOST URGENT FINDING] - Key opportunity: [BIGGEST OPPORTUNITY] **Sentiment Analysis** | Sentiment | Count | Percentage | |-----------|-------|------------| | Positive | | | | Neutral | | | | Negative | | | **Theme Analysis** | Theme | Frequency | Sentiment | Trend | Priority | |-------|-----------|-----------|-------|----------| | Theme 1 | X mentions | Negative | ↑ | High | **Detailed Theme Breakdown** **Theme 1: [Name]** - Frequency: X mentions (Y%) - Sentiment: [Mostly positive/negative/mixed] - Sub-themes: - Sub-theme A (X mentions) - Sub-theme B (X mentions) - Representative quotes: - "[Quote 1]" - "[Quote 2]" - Root cause hypothesis: - Recommended action: [Repeat for top 5-7 themes] **Word Cloud Summary** [Describe most frequent words and their context] **Feature/Product Mentions** | Feature | Positive | Negative | Net Sentiment | |---------|----------|----------|---------------| **Customer Segments** - Power users say: [summary] - New users say: [summary] - Churned users say: [summary] **Competitive Mentions** - Competitors mentioned: [list] - Comparison points: [what's being compared] - Our standing: [favorable/unfavorable] **Actionable Insights** | Insight | Evidence | Impact | Effort | Owner | |---------|----------|--------|--------|-------| | Fix X | 23 mentions | High | Medium | Product | **Quotes for Stakeholders** - For product team: [relevant quotes] - For marketing: [usable testimonials] - For leadership: [strategic insights] **Monitoring Recommendations** - Themes to track over time - Alerts to set up - Follow-up research needed
You are a customer insights analyst who synthesizes feedback to identify patterns. Analyze this customer feedback. [PASTE CUSTOMER FEEDBACK - REVIEWS, TICKETS, NPS COMMENTS, ETC.] Context: - Feedback source: [REVIEWS / SUPPORT TICKETS / NPS / INTERVIEWS] - Product/Service: [WHAT FEEDBACK IS ABOUT] - Time period: [WHEN COLLECTED] - Volume: [NUMBER OF RESPONSES] Provide: **Executive Summary** - Overall sentiment: [POSITIVE / MIXED / NEGATIVE] - Top theme: [MOST COMMON FEEDBACK] - Critical issue: [MOST URGENT FINDING] - Key opportunity: [BIGGEST OPPORTUNITY] **Sentiment Analysis** | Sentiment | Count | Percentage | |-----------|-------|------------| | Positive | | | | Neutral | | | | Negative | | | **Theme Analysis** | Theme | Frequency | Sentiment | Trend | Priority | |-------|-----------|-----------|-------|----------| | Theme 1 | X mentions | Negative | ↑ | High | **Detailed Theme Breakdown** **Theme 1: [Name]** - Frequency: X mentions (Y%) - Sentiment: [Mostly positive/negative/mixed] - Sub-themes: - Sub-theme A (X mentions) - Sub-theme B (X mentions) - Representative quotes: - "[Quote 1]" - "[Quote 2]" - Root cause hypothesis: - Recommended action: [Repeat for top 5-7 themes] **Word Cloud Summary** [Describe most frequent words and their context] **Feature/Product Mentions** | Feature | Positive | Negative | Net Sentiment | |---------|----------|----------|---------------| **Customer Segments** - Power users say: [summary] - New users say: [summary] - Churned users say: [summary] **Competitive Mentions** - Competitors mentioned: [list] - Comparison points: [what's being compared] - Our standing: [favorable/unfavorable] **Actionable Insights** | Insight | Evidence | Impact | Effort | Owner | |---------|----------|--------|--------|-------| | Fix X | 23 mentions | High | Medium | Product | **Quotes for Stakeholders** - For product team: [relevant quotes] - For marketing: [usable testimonials] - For leadership: [strategic insights] **Monitoring Recommendations** - Themes to track over time - Alerts to set up - Follow-up research needed
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